Terms and Conditions

Terms and Conditions.

The rules that govern your use of Etheranox: accounts, orders, settlement and the responsibilities of every participant.

ETHERANOX INC. Last updated: 04.06.2026

1. Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the website, online platform, user profile registration, customer onboarding tools, virtual currency exchange services, fiat payment functions, external wallet address collection, verification and screening, compliance checks, transaction monitoring, customer support channels, and related services provided by ETHERANOX INC. (“Etheranox”, “we”, “our”, or “us”).

By accessing our website, creating a user profile, applying for our services, submitting information, placing or completing an exchange transaction, providing an external wallet address, using our platform, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms.

These Terms should be read together with our Privacy Policy, Cookie Policy, AML/ATF Compliance Statement, Geoblocking and
Restricted Jurisdictions Policy, Risk Disclosure, Fee Schedule, any applicable service schedule, onboarding documentation,
service terms, or any other terms or policies made available to you.

2. Company Information

3. Key Definitions

“User Profile” means a non-custodial user profile, dashboard, order interface, or other access arrangement created for a user to access Etheranox’s services. A User Profile is not a bank account, payment account, deposit account, custodial wallet, hosted wallet, stored-value account, or asset safekeeping arrangement.

“Customer”, “User”, or “you” means any individual, natural person, user profile holder, visitor, applicant, exchange transaction participant, external wallet address owner or controller, fiat payor or fiat payee, or other person accessing or using Etheranox’s services. Where applicable, “you” may also include a Business User or authorised representative.

“Digital Asset” or “Virtual Currency” means a digital representation of value, cryptocurrency, stablecoin, token, or other blockchain-based asset supported by Etheranox from time to time.

“External Wallet” means a blockchain external wallet address, whether hosted by a third party or self-hosted, that is not opened, operated, controlled, or custodied by Etheranox.

“Fees” means any fees, charges, spreads, commissions, exchange fees, transaction costs, network fees, blockchain fees, conversion fees, processing fees, banking charges, administrative fees, or other amounts payable in connection with the services.

“Fiat Currency” means government-issued currency supported by Etheranox from time to time.

“Personal Information” means information relating to an identified or identifiable individual, as further described in Etheranox’s Privacy Policy.

“Restricted Jurisdiction” means any country, territory, region, transaction corridor, wallet exposure, person, entity, or activity restricted or prohibited under Etheranox’s Geoblocking and Restricted Jurisdictions Policy, applicable law, sanctions requirements, partner requirements, or internal risk policy.

“Services” means Etheranox’s website, online platform, user profile registration, customer onboarding, identity verification, virtual currency exchange, fiat-to-virtual-currency conversion, virtual-currency-to-fiat conversion, fiat on-ramp and off-ramp services, receipt of fiat or virtual currency for a specific exchange transaction, delivery of purchased virtual currency to a customer- provided external wallet address, fiat payout to an approved bank account or payment method, external wallet address screening, blockchain analytics, transaction monitoring, compliance checks, customer support, and related services made available by Etheranox.

“Supported Asset” means a Virtual Currency or Digital Asset that Etheranox supports for transactions, conversion, exchange, or other use at a given time.

“Website” means Etheranox’s website and any other page, portal, platform, application, dashboard, or online interface operated or controlled by Etheranox.

4. Eligibility

You may use Etheranox’s services only if you:

are legally capable of entering into binding agreements;
are at least 18 years old, if acting as an individual;
provide accurate, complete, and up-to-date information;
pass Etheranox's onboarding, KYC, sanctions, fraud, wallet screening, transaction monitoring, and risk checks;
are not located in, resident in, incorporated in, operating from, or otherwise connected to a Restricted Jurisdiction;
are not subject to sanctions or other legal restrictions;
do not act for or on behalf of any sanctioned, restricted, or prohibited person or entity;
comply with these Terms and all applicable policies.

Etheranox may refuse onboarding, restrict access, suspend services, reject transactions or terminate a relationship at its sole discretion, including where legal, regulatory, sanctions, fraud, financial crime, blockchain exposure, reputational, security, operational, or partner risks are identified.

5. Scope of Services

Etheranox provides non-custodial virtual currency exchange services for individual users, retail customers, and natural persons. In a fiat-to-virtual-currency transaction, the customer submits fiat payment for a specific exchange transaction and Etheranox delivers the purchased virtual currency to a customer-provided external wallet address. In a virtual-currency-to-fiat transaction, the customer sends supported virtual currency to a transaction-specific address or method provided for that exchange transaction and Etheranox pays the corresponding fiat amount to an approved bank account or payment method, subject to applicable compliance, payment, sanctions, fraud-prevention, wallet screening, and transaction monitoring controls. Etheranox does not provide custodial accounts, hosted wallets, deposit accounts, stored-value balances, or ongoing custody of customer fiat currency or virtual currency.

Depending on the services supported and approved by Etheranox, we may provide or support:

user profile registration;
customer onboarding;
identity verification and customer due diligence;
fiat-to-virtual-currency conversion;
virtual-currency-to-fiat conversion;
external wallet address collection, verification, and screening;
blockchain analytics and transaction risk assessment;
sanctions, fraud, AML/ATF, and risk screening;
transaction monitoring;
Travel Rule-related information collection and processing, where applicable;
reporting and compliance support;
customer support;
other related services made available by Etheranox.

Etheranox may add, remove, suspend, restrict, or modify any service, Supported Asset, jurisdiction, transaction type, external wallet address screening control, transaction-specific virtual currency address, payment method, or feature at any time, subject to applicable law.

Etheranox does not provide banking services, securities brokerage, investment advice, portfolio management, consumer lending, legal advice, tax advice, or financial advice.

6. No Investment, Tax, Legal, or Financial Advice

Etheranox does not provide investment, tax, legal, financial, accounting, or trading advice.

Any information made available through the website or services is provided for general informational or operational purposes only and should not be treated as advice or a recommendation to buy, sell, hold, exchange, transfer, or use any Virtual Currency or Digital Asset.

You are solely responsible for evaluating the risks and consequences of any transaction, including price volatility, market risk, tax treatment, legal restrictions, blockchain risk, external wallet address risk, and the suitability of any Virtual Currency or Digital Asset for your circumstances.

7. User Profile Registration and Security

Where Etheranox provides access to a User Profile, platform, dashboard, order interface, API, or other non-custodial access arrangement, you are responsible for maintaining the confidentiality and security of login credentials, passwords, authentication methods, API keys, devices, and access arrangements.

You must:

keep credentials secure and confidential;
comply strictly with these Terms, Etheranox's policies, and all applicable laws;
not use Etheranox's services for fraud, money laundering, terrorist financing, terrorist activity financing, sanctions evasion, identity theft, unauthorised transactions, cybercrime, or other prohibited activity;
not provide false, misleading, incomplete, or inaccurate identity, address, payment, ownership, external wallet address, location, or transaction information;
cooperate with Etheranox's identity verification, due diligence, sanctions screening, wallet screening, blockchain analytics, fraud prevention, transaction monitoring, Travel Rule, and information requests;
keep login credentials, authentication methods, access devices, email accounts, external wallets, and private keys secure;
notify Etheranox promptly if they suspect unauthorised access, fraud, payment misuse, external wallet or private key compromise, or security breach;
not use any technology or method to bypass geoblocking, sanctions, wallet screening, transaction monitoring, KYC, KYB, or compliance controls.

Failure to comply with these responsibilities may result in transaction rejection, restricted access, external wallet address restrictions, User Profile suspension, termination, reporting to competent authorities where required by law, and refusal of future service.

8. User Supported Assets and Unsupported Assets

Etheranox may support only certain Virtual Currencies, Digital Assets, blockchain networks, external wallet address types, tokens, stablecoins, or transaction types.

Etheranox may add, remove, suspend, restrict, or modify support for any asset, network, external wallet address type, chain, token, or feature at any time.

You must not send, request delivery of, or exchange unsupported assets, assets on unsupported networks, or assets involving unsupported or incorrect transaction-specific virtual currency addresses or customer-provided external wallet addresses.

Etheranox is not responsible for losses caused by:

sending unsupported assets to a transaction-specific virtual currency address provided for a supported exchange transaction;
sending assets on unsupported networks;
sending assets to an incorrect transaction-specific virtual currency address or customer-provided external wallet address;
failing to include required tags, memos, destination tags, or reference information;
sending assets from or to restricted, sanctioned, high-risk, or unsupported external wallet addresses;
blockchain network failures, forks, congestion, delays, or technical limitations;
user error, external wallet or private key compromise, malware, phishing, or unauthorised access.

9. User Virtual Currency Transactions

Virtual Currency and Digital Asset transactions are irreversible. Once a transaction is broadcast to a blockchain network, confirmed, delivered to a customer-provided external wallet address, received at a transaction-specific virtual currency address, paid out to an approved bank account or payment method, completed, or otherwise processed, it may not be possible to reverse, cancel, amend, or recover the transaction.

You acknowledge that Virtual Currency and Digital Asset transactions may be subject to:

network confirmation requirements;
blockchain delays;
network congestion;
network fees;
validator, miner, or gas fees;
forks, protocol changes, or chain reorganisations;
external wallet address errors;
exchange rate volatility;
third-party infrastructure risks;
technical failures;
regulatory, sanctions, fraud, wallet screening, or AML/ATF review.

10. Exchange Rates, Prices, and Market Risk

Etheranox does not provide investment, tax, legal, financial, accounting, or trading advice.

Where Etheranox provides exchange, conversion, buy, sell, or similar functionality, the applicable price or exchange rate may include spreads, fees, costs, market fluctuations, liquidity conditions, third-party pricing, network fees, banking fees, or other charges.

Exchange rates and prices may change rapidly. A displayed rate may not be available later and may be subject to confirmation, expiration, rejection, recalculation, or execution conditions.

You are solely responsible for market risk, price volatility, slippage, liquidity risk, exchange rate changes, and losses arising from your decision to buy, sell, exchange, convert, or transfer Virtual Currency or Fiat Currency.

Etheranox is not liable for losses arising from market volatility, exchange rate changes, delayed execution, unavailable liquidity, blockchain delays, regulatory review, fraud review, sanctions review, AML/ATF review, or technical issues, except where liability cannot be excluded under applicable law.

11. User Fiat Payments and Transaction Processing

Where Etheranox supports fiat payment processing, fiat receipt, or fiat payout functions for supported exchange transactions, such functions may be processed through banking partners, payment processors, payment service providers, financial institutions, or other third-party providers. Etheranox does not maintain stored fiat balances for customers.

Fiat transactions may be refused, delayed, reversed, cancelled, suspended, or subject to review due to:

insufficient information;
failed verification;
fraud or security concerns;
sanctions or AML/ATF concerns;
wallet screening concerns;
prohibited activity;
restricted jurisdiction concerns;
banking partner or payment processor requirements;
insufficient funds;
incorrect bank account, payment method, or transaction information;
technical issues;
legal or regulatory requirements;
breach of these Terms or any applicable agreement.

Etheranox does not guarantee that any fiat transaction, refund, conversion, fiat payout, or payment will be approved, completed, processed, reversed, or available at any particular time.

12. Refunds, Reversals, and Adjustments

Virtual Currency and Digital Asset transactions are generally final and non-refundable once processed, confirmed, delivered to a customer-provided external wallet address, received at a transaction-specific virtual currency address, paid out to an approved bank account or payment method, or otherwise completed, unless a refund, reversal, return, or adjustment is required by applicable law or expressly approved by Etheranox in writing.

Fiat payments, card payments, bank transfers, refunds, chargebacks, disputes, or reversals may be subject to third-party provider rules, banking partner requirements, payment processor requirements, regulatory requirements, fraud controls, AML/ATF controls, and operational limitations.

Etheranox is not required to reverse, cancel, refund, or compensate any completed transaction except where required by
applicable law.

13. Prohibited Activities

You must not use Etheranox’s services for any illegal, deceptive, fraudulent, abusive, high-risk, or prohibited activity.

Prohibited activities include, without limitation:

money laundering;
terrorist financing or terrorist activity financing;
sanctions evasion;
fraud;
identity theft;
unauthorised transactions;
illegal gambling;
unlicensed financial services;
illegal drugs or controlled substances;
counterfeit or stolen goods;
weapons or explosives;
human trafficking or exploitation;
child sexual exploitation material;
malware, ransomware, hacking, phishing, cybercrime, or technology-enabled financial crime;
scams, pyramid schemes, Ponzi schemes, or deceptive investment schemes;
bribery, corruption, or tax evasion;
transactions involving sanctioned persons, entities, countries, territories, regions, or external wallet addresses;
transactions involving darknet markets, ransomware, scams, stolen funds, fraud clusters, mixers, tumblers, or other prohibited blockchain exposure;
activity designed to conceal the origin, ownership, destination, purpose, or control of funds or Virtual Currency;
use of false, misleading, incomplete, or inconsistent information;
activity that bypasses or attempts to bypass Etheranox's compliance, sanctions, KYC, KYB, fraud, geoblocking, wallet screening, blockchain analytics, transaction monitoring, or User Profile controls;
any activity that violates applicable law, regulation, sanctions requirements, Etheranox's policies, or internal risk requirements.

Etheranox may maintain additional restricted or prohibited categories. Etheranox may refuse, restrict, suspend, or terminate services for any user, transaction, external wallet address, User Profile, business, or activity that Etheranox determines to present unacceptable legal, compliance, fraud, sanctions, blockchain, reputational, financial, operational, or security risk.

14. Sanctions and Financial Crime Controls

Etheranox does not provide services to persons, entities, Business Users, customers, representatives, beneficial owners, counterparties, external wallet addresses, or transactions that are subject to sanctions or other legal restrictions.

Etheranox may screen relevant persons, entities, transactions, external wallet addresses, and blockchain exposure against sanctions, restricted-party, politically exposed person, adverse media, fraud, blockchain analytics, and other compliance databases.

Etheranox may block, reject, delay, freeze, suspend, restrict, or report activity where required or permitted by law, sanctions rules, FINTRAC requirements, partner requirements, wallet screening results, blockchain analytics results, or Etheranox’s internal risk controls.

You must not use Etheranox’s services to directly or indirectly benefit any sanctioned person, restricted person, restricted entity, prohibited jurisdiction, prohibited wallet, or prohibited activity.

15. Travel Rule and Transaction Information

Where applicable, Etheranox may collect, verify, transmit, receive, retain, and process information relating to originators, beneficiaries, senders, receivers, external wallet addresses, User Profiles, transaction references, and counterparties to comply with Travel Rule, recordkeeping, AML/ATF, sanctions, fraud prevention, and partner requirements.

You must provide accurate and complete information requested by Etheranox for Travel Rule or related compliance purposes.

Etheranox may delay, reject, restrict, suspend, or refuse any exchange transaction, virtual currency receipt, virtual currency delivery, or fiat payout where required information is missing, incomplete, inaccurate, inconsistent, or suspicious, or where the transaction presents unacceptable legal, sanctions, fraud, AML/ATF, external wallet address, jurisdictional, or operational risk.

16. Confidentiality

Each party may receive confidential or non-public information from the other party in connection with the services.

You must not disclose Etheranox’s confidential information, including technical information, security information, pricing information, business information, API documentation, credentials, risk requirements, compliance requirements, non-public operational information, or system information, except where authorised by Etheranox or required by law.

Etheranox may disclose information where necessary to provide the services, comply with law, respond to regulators or law enforcement, manage risk, prevent fraud, enforce these Terms, or work with service providers, banking partners, payment processors, liquidity providers, blockchain infrastructure providers, wallet screening providers, compliance vendors, professional advisers, and other relevant parties.

17. Intellectual Property

Etheranox and its licensors retain all rights, title, and interest in and to the Website, services, software, APIs, dashboards, documentation, designs, trademarks, logos, trade names, systems, technology, data compilations, and content made available by Etheranox.

You are granted a limited, revocable, non-exclusive, non-transferable right to access and use the services only as permitted by these Terms and any applicable agreement.

You must not:

copy, modify, reverse engineer, decompile, or attempt to extract source code from Etheranox's systems;
use Etheranox's branding without permission;
interfere with the security or operation of the services;
access the services to build a competing product;
use the services in a manner not authorised by Etheranox;
scrape, copy, harvest, or misuse data from the services;
introduce malware, vulnerabilities, or harmful code.

18. Service Availability and Third-Party Providers

Etheranox aims to provide reliable services but does not guarantee uninterrupted, error-free, or continuous availability.

Services may be unavailable, delayed, limited, or interrupted due to:

maintenance;
technical issues;
internet or telecommunications failures;
blockchain network congestion or failures;
blockchain infrastructure issues;
third-party provider outages;
banking partner or payment processor issues;
liquidity provider issues;
regulatory or sanctions restrictions;
fraud, AML/ATF, or security controls;
cyber incidents;
force majeure events;
other events outside Etheranox's reasonable control.

Etheranox may rely on third-party service providers, including banking partners, payment processors, liquidity providers, blockchain infrastructure providers, wallet screening providers, identity verification providers, fraud prevention providers, blockchain analytics providers, sanctions screening providers, hosting providers, compliance providers, and professional advisers.

19. Suspension and Termination

Etheranox may suspend, restrict, or terminate access to the services immediately, with or without notice, where Etheranox determines that:

you breached these Terms or any applicable agreement;
required information is missing, inaccurate, misleading, incomplete, or outdated;
you failed to cooperate with due diligence, verification, wallet screening, or monitoring requests;
fraud, AML/ATF, sanctions, security, legal, blockchain, external wallet address, jurisdictional, or regulatory concerns are identified;
your activity is inconsistent with your declared purpose, expected activity, transaction profile, source of funds or source of wealth information requested as part of enhanced due diligence or risk-based review, or risk profile;
your transaction, payment method, external wallet address, jurisdiction, risk profile, or business falls outside Etheranox's risk appetite;
your use of the services violates applicable law, sanctions requirements, FINTRAC requirements, partner requirements, oг Etheranox's internal risk policies;
continuing the relationship may expose Etheranox to legal, regulatory, financial, reputational, operational, security, or compliance risk.

Termination does not affect obligations that accrued before termination, including obligations relating to refunds, reversals, adjustments, taxes, confidentiality, data, records, liability, indemnities, and dispute handling.

20. Records and Compliance Retention

Etheranox may retain records relating to identity verification, customer due diligence, transaction activity, external wallet address activity, blockchain analytics, Travel Rule information, sanctions screening, fraud prevention, reporting, disputes, User Profile actions, service actions, and communications for the periods required or permitted by applicable law, regulatory obligations, internal policies, partner requirements, or legitimate business purposes.

Records may be retained after User Profile closure or termination of the relationship where required or permitted for legal, regulatory, audit, reporting, fraud prevention, dispute handling, sanctions, security, operational, or compliance purposes.

21. Disclaimer of Warranties

Etheranox provides the Website and services on an “as is” and “as available” basis, except as expressly stated in a written agreement.

To the maximum extent permitted by law, Etheranox disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, accuracy of information, or that the services will meet your specific requirements.

Etheranox does not guarantee that any transaction will be authorised, completed, delivered, received, paid out, exchanged, converted, reversed, refunded, or free from fraud, dispute, delay, volatility, blockchain failure, regulatory review, sanctions review, wallet screening review, AML/ATF review, or technical issue.

22. Limitation of Liability

To the maximum extent permitted by law, Etheranox will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar damages, including loss of profits, revenue, goodwill, business opportunity, data, assets, customers, Virtual Currency, expected gains, or anticipated savings, whether based on contract, tort, negligence, strict liability, or any other legal theory.

To the maximum extent permitted by law, Etheranox will not be liable for losses arising from:

market volatility;
price movements;
blockchain delays;
network fees;
failed or delayed transactions;
external wallet address errors;
unsupported assets or networks;
unauthorised access caused by your failure to secure credentials or devices;
phishing, malware, or social engineering attacks;
third-party provider failures;
regulatory, sanctions, fraud, or AML/ATF review;
restricted jurisdiction controls;
suspension or termination permitted under these Terms.

To the maximum extent permitted by law, Etheranox’s total aggregate liability arising out of or relating to these Terms or the services will not exceed the Fees paid by you to Etheranox for the services giving rise to the claim during the three months immediately preceding the event giving rise to liability.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

23. Indemnity

You agree to indemnify, defend, and hold harmless Etheranox, its directors, officers, employees, contractors, service providers, banking partners, payment processors, liquidity providers, blockchain infrastructure providers, wallet screening providers, compliance vendors, and agents from and against any claims, losses, damages, liabilities, penalties, fines, costs, and expenses arising out of or relating to:

your breach of these Terms or any applicable agreement;
your use or misuse of the services;
your transactions, external wallets, payment methods, or User Profile activity;
your business activity, where applicable;
fraud, illegal activity, or prohibited activity;
inaccurate, misleading, incomplete, or outdated information provided by you;
your breach of applicable law, sanctions requirements, partner requirements, or Etheranox policies;
your infringement of third-party rights;
your failure to pay Fees, taxes, penalties, or amounts owed;
your failure to secure credentials, devices, external wallets, private keys, or access methods.

24. Changes to These Terms

Etheranox may update these Terms from time to time to reflect changes in law, regulation, FINTRAC guidance, sanctions requirements, FATF standards, product functionality, Supported Assets, supported jurisdictions, blockchain infrastructure, supported blockchain networks, partner requirements, operational controls, risk assessment, or business needs.

The updated Terms will be made available on the Website or through another appropriate channel.

Unless otherwise stated, updated Terms take effect when published. Continued access to or use of the services after the
effective date of updated Terms constitutes acceptance of those updated Terms.

25. Electronic Communications

You agree that Etheranox may communicate with you electronically, including by email, website notice, dashboard notification, or other electronic method.

Electronic communications may include legal notices, service notices, compliance requests, transaction notices, security alerts, policy updates, User Profile notices, and other information relating to the services.

You must keep your contact information accurate and up to date.

26. Force Majeure

Etheranox will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, cyberattacks, power failures, telecommunications failures, internet failures, blockchain network disruptions, third-party provider failures, changes in law, sanctions, regulatory action, banking disruption, payment processor disruption, liquidity disruption, blockchain infrastructure disruption, or other events outside Etheranox’s reasonable control.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory legal requirements, the courts located in British Columbia, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services.

Last updated · June 2026

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